Office Policies & Mission

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday: 8 a.m. – 5 p.m.
Tuesday: 9 a.m. – 5 p.m.
Wednesday: 8:45 a.m. – 5 p.m.
Thursday: 8:15 a.m. – 3 p.m.

Our Mission

Our mission is to provide excellence in orthodontics and have lasting relationships with our patients and families. We will be the best in our field in service, continuing education, and building beautiful smiles and relationships. Every decision is made with honesty, integrity and compassion.

Late Arrivals

We appreciate your effort to be on time for every appointment, therefore we resolve to do our best to be on time as well. Your prompt arrival will allow us to use all the time we have reserved for you – for adjustments, instructions and questions. If we are running behind, it is because we are giving every patient our best effort, as we will do for you when your adjustment is being done.

Late arrivals will need to be rescheduled only if absolutely necessary, but especially if you are more than 15 minutes late for your appointment.

Missed Appointments

Notice of at least 24-hours or more for an appointment change is greatly appreciated. Failed appointments are the patient’s or parents’ responsibility to reschedule. Every effort should be made to keep original appointments. Our office reserves the right to charge a fee for no-shows if adequate notice is not given.

Please be aware that missing appointments will definitely increase treatment times and delay the date of the removal of appliances. Keep in mind that late afternoon appointments fill up many weeks in advance. Missed appointments in these time frames will need to be rescheduled for mid-day in order to routinely monitor your tooth movement. To wait several weeks for another attractive appointment to be available is not good treatment.

Oral Hygiene

Tooth brushing is always available at the office prior to an appointment. Clean teeth and appliances are essential to good oral health. Poor oral hygiene results in permanent scarring to tooth enamel. We educate our patients in how to prevent this during treatment. For this reason, we give an oral hygiene “grade” to all of our patients at each appointment. Routine oral hygiene appointments are important. Please continue seeing your family dentist regularly for routine check-ups during orthodontic treatment.

Sickness

For the health and consideration of our doctor, staff and other patients, please do not come to the office if you are seriously sick or under the care of a doctor for an acute illness. We will give you the earliest appointment available in the event of cancellation due to illness. We reserve the right to reappoint patients at our discretion when we feel their illness may cause exposure to other patients in open treatment areas.

  
Tallahassee
(850) 877-1692
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